odoo/enterprise · 18.0

Helpdesk

helpdesk

Helpdesk - Ticket Management App ================================ Features: - Process tickets through different stages to solve them. - Add priorities, types, descriptions and tags to define your tickets. - Use the chatter to communicate additional information and ping co-workers on tickets. - Enjoy the use of an adapted dashboard, and an easy-to-use kanban view to handle your tickets. - Make an in-depth analysis of your tickets through the pivot view in the reports menu. - Create a team and define its members, use an automatic assignment method if you wish. - Use a mail alias to automatically create tickets and communicate with your customers. - Add Service Level Agreement deadlines automatically to your tickets. - Get customer feedback by using ratings. - Install additional features easily using your team form view.